Client Background
Hettich, a global furniture hardware brand, faced challenges with floor supervisors who lacked a balance of technical and people skills.
Challenge
- Supervisors were technically strong but lacked communication & team handling
- Production issues due to unclear briefing and coordination
- Internal conflicts affecting output
Y&Now Intervention
Y&Now created a dual-focus program:
(1) Technical mastery:
- Machine calibration
- Quality control
- Troubleshooting methodologies
(2) People & communication skills:
- Shift briefing skills
- Team motivating techniques
- Conflict resolution
- Documentation and reporting
Implementation
- 2-month program for 200 supervisors
- On-site coaching and real-time feedback
- Supervisor performance tracking dashboard
Results
- 21% improvement in shift efficiency
- Reduced inter-team conflicts
- Better production consistency
Client Feedback
“Y&Now’s balanced training model made our supervisors both technically sharper and behaviorally stronger.”
